Company Description
Roka Groups, an innovative organization in the finance sector, has established a strong reputation. With a large team of dedicated professionals, we provide investment consulting and customized service solutions that prioritize customer satisfaction, delivering high-quality service tailored to each client's unique needs. We are currently recruiting Customer Support Specialists to join our team and provide customer service across our group companies, seeking individuals passionate about delivering exceptional support in multiple languages.
Role Description
This is a full-time on-site role for a Call Center Agency in Istanbul. As a Customer Support Specialist, you will engage with clients across our group companies. You will use contact center technologies to enhance client experiences and maintain high levels of satisfaction. You will be responsible for:
- Handling inbound and outbound calls.
- Responding to customer inquiries and requests professionally.
- Delivering excellent customer service to meet performance goals.
What We Offer:
- Competitive salary and performance bonuses.
- A professional and supportive work environment.
- Opportunities for growth and career advancement.
Requirements:
- Malay,Vietnamese,Japanese native level preferred
- Proficiency in English (professional working level).
- Preferably residing in Istanbul with a valid work/residence permit.
Qualifications
- Language proficiencies.
- Customer satisfaction and solution-oriented approach
- Strong communication skills and preference for teamwork
- Proficiency in MS Office
- Previous experience in customer support is a plus
We will provide more details about the position during the interview process.
Learn more about us:
Join our team and become part of a leading company in customer service excellence!
16 hours ago updated
