At MVI, we rely on knowledgeable professionals to interact with our valued patients who have questions or concerns. We’re looking for a call center representative to join our team, managing inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, scheduling, providing answers, insights, instructions. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping patients and driving their satisfaction.
Objectives of this role
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s services.
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups.
- Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
- Taken payment over the phone.
- Scheduling an appointment for patients.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken.
Required skills and qualifications
- Fluent in English
- University degree or equivalent
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Preferred skills and qualifications
- Expertise in conflict resolution
- Experience in customer service
Working hours are between 18.00-03.00
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